A worker misunderstands an instruction and looks embarrassed. 

• What is the risk if this moment is ignored or rushed? 

• What response protects dignity, clarity and safety? 

• How does patience here reduce incidents later? 

A joke is made that targets someone’s background. 
Some people laugh. Others go quiet. 

• What message does silence send? 

• What’s a professional way to shut it down without escalating conflict? 

• How could this behaviour affect reporting and teamwork? 

One worker never speaks during toolbox talks. 

• What assumptions do people often make about quiet workers? 

• How can inclusion improve hazard identification and safety outcomes? 

• What could you do to invite contribution without pressure? 

A worker observes a cultural or religious practice others don’t understand. 

• What does professionalism look like here? 

• What risks arise when difference is mocked or dismissed? 

• How does respect strengthen team cohesion? 

A worker suggests a different approach based on past experience. 
They’re shut down immediately. 

• What’s lost when ideas are dismissed quickly? 

• How does inclusion support innovation and safety? 

• What would a mature response sound like?